GENERAL CONDITIONS PURCHASED
These General Conditions of Contract (hereinafter, General Conditions) regulate the process of buying and selling the products offered by AK INTERACTIVE, S.L. In the catalog available on its website www.ak-interactive.com
The General Conditions bind AK INTERACTIVE, S.L., and the buyer (Customer), granting them a series of rights and obligations, from the moment in which the latter makes and accepts an order through this page. They are obliged to comply and knowledge by both parties, reason why their acceptance is essential to be able to formalize an order. Therefore, the Customer must read these conditions carefully.
The headings of the different clauses are only informative, and will not affect, qualify or extend the interpretation of the General Conditions.
These General Conditions will be regulated by the provisions in the current legal regulations.
1. PARTIES INVOLVING SELLING COMPANY AK INTERACTIVE, S.L. Is the owner of the website www.ak-interactive.com
Name: AK INTERACTIVE, S.L.
Registered Office: ______________________
Commercial Registry of ________, Volume ___, Book __, Folio __, Sheet _____________
CIF .: B-26466508
• email: ______________________
• phone: ______________________
In time ______________________
It will be considered Client to all that User of the web page www.ak-interactive.com that makes an order and gives its acceptance to the same at the moment of its realization.
The customer must register as such (optional) and provide the following mandatory information in order to order: name and surname or company name, CIF / NIF / DNI, invoice address, delivery address, contact telephone number and email address contact.
2. PURPOSE OF CONTRACT
Regulate the sale of the products offered by AK INTERACTIVE, S.L. On your Website by the Customer.
3. OFFER PROCESS
Each product has a tab that includes the description of the same and its sales price with VAT.
The final purchase price of a product or its shipping costs may vary depending on the destination region of the product, or the method of payment, as it depends on the geographical area where it is shipped. In any case, as the customer indicates the delivery address and the payment method, the page will offer the exact price at all times of the products. Always before confirming an order, the customer will be fully informed of all the existing costs and exact prices.
The final price of the products is the one that appears on the website at the time of placing the order, once a form of payment and place of delivery has been established.
On the other hand sales that are made by natural or legal persons domiciled in any of the EU countries will be subject to VAT. Purchases made by VAT taxpayers established in any of the EU countries will be exempt when they send in advance and by any written means a copy of a Tax Identification Number. Purchases made by individuals, both physical and legal, resident in countries not members of the European Union, Canary Islands or Ceuta or Melilla will be exempt from VAT: Any customs-type expenses that could be incurred for the transportation of products from the country of origin to Destination will be borne by the Client if it had not been agreed otherwise.
4. ACCEPTANCE OF THE OFFER
It is produced at the moment in which the Customer expressly consents to the order made, and subsequent to the acceptance of the General Conditions.
At the moment of activating the order the client formalizes a contract of purchase of the selected product with AK INTERACTIVE, S.L. Acquiring the rights and commitments established in the applicable regulations and those set out in these general contracting conditions.
5. PAYMENT OF ORDERS
The fact that the order is placed means that the product is reserved; Payment being made at the moment in which the number of copies reserved by the different users of the platform reaches that stipulated by AK INTERACTIVE, S.L.
In case you made the payment by transfer or visa card and at that time did not remain that product in stock, we would contact you to communicate the situation and inform you of the next availability of the product or, if applicable, to proceed with The cancellation of the order and its corresponding refund of the amount
AK INTERACTIVE, S.L. Will make available to the customer different payment methods, among which can be found:
• Payment by visa / master card (Redsys option)
• System Pay-Pal.
For more information on the payment through this system go to https://www.paypal.com/es/home AK INTERACTIVE, S.L. You can expand or reduce the number of forms of payment at any time. The customer will select the form of payment chosen from among those available at the time of purchase. Payment by credit card: The customer can choose the payment by credit card, the transaction being performed at the time of ordering. Only Visa and Mastercard protected by Verified Visa are accepted. If the client’s card is not registered by Verified, it must consult with its bank or box to be able to register it. Bank transferInclude data on how it will be done
6. DEADLINES FOR DELIVERY OF ORDERS
The deadlines for the delivery of orders depend on the availability of the product or the products that compose them. In case the product is in stock, orders will be delivered according to the following table:
_Spain and Portugal: 30 euros
_European Union: 70 euros
_Rest of the world: 180 euros
Of the formalization of the order. It may happen that the selected product is not in stock at that time, the delivery time being three business days. However, the delay in delivery will not imply any compensation and will only entitle the Customer to cancel the order when the circumstances described in the “CANCELLATION OF ORDERS” section of the present conditions occur. Any penalty penalty clauses introduced by the Customer in your order is void. It is expressly excluded by both parties the exercise of any action in claim of loss of profit. Orders will be delivered by the transport company at the delivery address indicated by the Customer and the person who has established itself as the recipient of the same. This information will be included in the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number and the reimbursement (only in cases of orders made in the method of payment against reimbursement ). In addition to the delivery note, the customer will be delivered with each order, either inside the shipping container, or together with the product shipped, a purchase invoice. In some cases, it will be sent by email or by ordinary mail. If the invoice is missing, the Customer can request it by e-mail to the address email@example.com, indicating the name of the invoice holder and the order number, and it will be sent to the address of the invoice by ordinary mail or electronic mail.
7. PRODUCT WARRANTY
The legal framework of guarantee (Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods) aims to provide the Client with different options to demand sanitation when the acquired good does not conform to the Contract, giving the option to demand the repair or substitution of the good, unless it is impossible or disproportionate. When the repair or replacement is not possible or unsuccessful, the consumer may demand the price reduction or the termination of the contract. A period of two years is recognized, from the moment of purchase so that the Customer can realize these rights and a period of three years, also counted from the moment of the purchase, so that he can exercise, as the case may be, the Opportune legal actions. In any case the warranty of the brand or manufacturer will be applied. By virtue of this, AK INTERACTIVE, S.L. Will respond to the Customer of any lack of conformity that exists at the time of delivery of the products of the order, understood as personal property intended for private consumption. In order to be able to face this guarantee, the Client will have to contact AK INTERACTIVE, SL By e-mail to the address _____@_____.es in which it will indicate: name of the holder of the order, number of order, number of invoice and cause of the nonconformity.No cases of guarantee will be accepted when the products have been used of form Improper or not according to its characteristics by the Customer. For all aspects of the commercial guarantee referred to in Article 11 of Law 23/2003, of July 10, guarantees on the Sale of Consumer Goods, will be Of application what is contained in Law 7/1996, of January 15, on Retail Merchant Management.
8. CHANGES AND RETURNS
Devolutions The Customer is entitled to withdraw the order (return the order) within 14 calendar days from receipt of the order, as set forth in Article 44 of Law 7/1996, dated January 15 , Of Order of Retail Trade. Outside of this period, no order revocations will be accepted, nor will orders for the supply of goods made according to the specifications of the Client or clearly personalized, or that, by their nature, can not be returned or Can deteriorate or expire quickly, etc. That had been unsealed and / or used by the client.
When the Client has exercised the right of withdrawal or the right of withdrawal, AK INTERACTIVE, S.L. Will be obliged to return the sums paid by the Client. The return of these sums will be made as soon as possible and, in any case, in a maximum period of 30 days from the withdrawal or the resolution. The Customer must inform his / her withdrawal to AK INTERACTIVE, S.L. By e-mail within that 14-day period. In this way the customer can be informed of the procedure for returning the order (return number, shipping method and delivery address). The cost of the return shipments will be borne by the Customer. Please note that if you decide to return the items to us, we will be authorized to charge you the expenses that we may incur. To proceed with the change or return, the products must be in the same condition in which you received them, with the original packaging and not May have been used.Changes.Change of items can only be made for a different size, or for the same size in case of defective item, and will be subject to availability in our warehouses. If you want to make a change for a different model, please return the purchased items and place a new order. The cost of sending the new requested size will be free on the first change in each of your orders.
9. CANCELLATION OF ORDERING
Customer may at any time cancel an order, but depending on the circumstances, this cancellation can be understood as unilateral by the Customer (with expenses for the Customer) or by mutual agreement of the parties (without expenses for The Client). The Client will have the right to cancel his order, and AK INTERACTIVE, SL Will give its consent to such cancellation, understanding therefore how a cancellation of mutual agreement and not existing any commitment or penalty for the Customer when: a) The estimated delivery time of the merchandise has been exceeded without having been delivered the same to The Customer.b) When a product is definitely exhausted, at which time AK INTERACTIVE, SL Will contact the Customer to inform him. In these cases, the only way to cancel the order is by sending an email to ___________@_______.es requesting the cancellation of the order, indicating the reasons. AK INTERACTIVE, S.L. Make the necessary checks and, in the case of the circumstances described, AK INTERACTIVE, S.L. Access to the cancellation of the order, there being no commitment or penalty for the customer.10. NOTIFICATIONS For the purposes of notifications, requests and writings of any kind to which this contract gives rise, shall be understood as the address of AK INTERACTIVE, S.L. The one indicated in the present General Conditions. VALIDITY OF CLAUSESAlthough a clause of this contract or of one of its parts is invalid or inapplicable, the rest of the clauses or their parts will continue to be valid and have value.12. APPLICABLE REGULATIONS These general conditions are governed by current Spanish legislation, and specifically by: Civil Code, Law 26/84 of June 19 General for the Defense of Consumers and Users, Law 7/98 of April 13, General Conditions of Contracting Law, Law 7/96 of 15 January on the Ordinance of Retail Trade, Directive 2000/31 EC of the European Parliament and of the Council of 8 June, Law 34/2002 of 11 July on Information Society Services and Of Electronic Commerce, Law 23/2003 of July 10, Guarantees on the Sale of Consumer Goods and the regulations that develop them.13. CLAIMS In accordance with art. 1 of RD 5/1997 January 14, there are available to our customers, complaint sheets at the offices of AK INTERACTIVE, S.L.